Frequently Asked Questions

Get answers to common questions about Highlight/Shampoo.

Most appointments last 90 to 150 minutes depending on hair length, density, number of highlights and desired processing. A stylist consultation beforehand helps estimate exact time so we can book appropriately and deliver professional, unhurried results.

When performed correctly with protective products and precise techniques, highlighting causes minimal damage. We use bond-repair treatments, controlled processing, and professional shampoos to protect integrity. Your stylist will assess hair health and recommend spacing, treatments, or alternatives to minimize effects.

Come with dry, unwashed hair if possible (48 hours ideal) to protect scalp and improve colour uptake. Avoid heavy styling products or treatments beforehand. Bring reference photos and be ready to discuss past colour history to ensure safe, accurate results.

Longevity depends on technique, hair porosity, and aftercare. Expect highlights to hold bright for 6–12 weeks; toners and treatments prolong vibrancy. Use colour-safe shampoos, limit heat, and schedule maintenance glosses or toning appointments to refresh between services.

Yes in many cases, but it depends on previous colour, condition and treatments. We’ll examine your hair, perform strand-tests, and may recommend corrective services, bonding treatments, or adjusted lightening to achieve desired results safely and evenly.

Use sulphate-free, colour-safe shampoo and conditioner, wash less frequently, and use cool water. Apply weekly deep-conditioning and UV-protection products, minimise heat styling, and book root touch-ups or glosses as advised. Follow your stylist’s personalised product recommendations.